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Suspicious Emails - What should we do?

Question: We’ve received suspicious emails that appear to be from employees asking to change their direct deposit information. What should we do?

Answer from Sarah, PHR, SHRM-CP: This is likely a phishing scam—a type of con in which scammers use emails, texts, or phone calls to trick someone into providing company or personal information that then allows the scammer to steal from them. These messages often appear to come from someone the recipient knows—in this instance, your employees.

A successful scam can be a costly data breach with legal consequences for employers. In this case, had you fallen for the direct deposit scam, your employees would not have been paid on time, and you’d be out the money you owed them.

To protect your organization from this and other phishing attempts, we recommend taking the following steps:

  • Verify that the message is not legitimate. In this case, inspect the email addresses for validity and reach out to the employees to confirm they didn’t request to have their bank information changed.

  • Notify your IT department of the potential phishing attempt.

  • Inform your workforce that scammers are afoot and remind them not to respond to emails that are suspicious or to email sensitive information. Email is like a postcard, potentially visible to anyone, so employees shouldn’t email their banking or other sensitive information.

  • Work with your IT department to train employees how to recognize phishing attempts and what to do if they notice or fall prey to one.

  • Ensure employees update their security software, internet browser, and operating system regularly.

  • Create processes and policies that staff should follow in case of a breach, including what notices need to be given.

Sarah has extensive Human Resources experience in the legal, software, security and property preservation industries. She has a Business Communications degree from Villa Julie College (now Stevenson University) and a master’s certificate in Human Resources Management and a Strategic Organizational Leadership certification from Villa Nova University. Sarah is also a member of the National Society of Human Resources Management and has managed the HR function for small startup companies to mid-sized/large organizations.

This Q&A does not constitute legal advice and does not address state or local law. Legal Disclaimer: OTP is not engaged in the practice of law. The content should not be construed as legal advice, and does not create an attorney-client relationship. If you have legal questions concerning your situation or the information you have obtained, you should consult with a licensed attorney. OTP cannot be held legally accountable for actions related to its receipt.


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