Get to Know Your Customers
Customers are an essential part of all businesses. If people are not buying your products or services, then your business cannot succeed. For this reason, it is important that businesses understand more than just their product and industry. They must understand the customers. Far too often, businesses assume that they know what their customers want instead of asking them. This can lead to customers feeling disconnected; customers that do not feel connected are less likely to stay loyal. By now, it is common knowledge that keeping customers costs less than finding new ones. So, invest some time into learning about your customers. Your business will benefit. For more information on getting to know customers check out the following graphic from Help Scout originally found on Buffer.com.